Store Policies

 

Return Policy

All purchases from The Tatreez Institute (Tatreez & Tea) are nonrefundable, including digital downloads, kits, fabrics, books, publications, memberships, merchandise, and donations.

  • Books (printed): If damaged or misprinted, email wafa@tatreezandtea.com with photos and your order number within 14 days of receipt. Requests after 14 days cannot be honored.

  • Printful merchandise: These items are made on demand and are nonreturnable. If your order has not arrived within 14 days of the ship date (per your tracking email), contact wafa@tatreezandtea.com. After 14 days, no replacement, refund, or credit can be issued.

  • Memberships: Nonrefundable but may be canceled at any time, effective at the end of the billing cycle.

  • General Terms: Customers are responsible for providing accurate shipping information. The Institute is not liable for lost/undeliverable packages, shipping costs, or requests outside the conditions above.

Terms of Service

The Tatreez Institute (Tatreez & Tea) relies on the support of its community to continue its mission. By using our services, you agree to the following:

  • Class Registrations: Each participant must register individually. Sharing logins is not permitted and may result in removal without refund. Contact wafa@tatreezandtea.com for multiple registrations.

  • Intellectual Property: All patterns, publications, curricula, designs, and class materials are protected by copyright and trademark. Purchase grants personal use only. Reproduction, distribution, or public display without written permission is prohibited and may result in loss of access or legal action.

  • Community Standards: Participation in classes, forums, or events requires adherence to our Community Guidelines. Violations may result in removal without refund.

  • Limitation of Liability: The Institute is not liable for delays, service disruptions, or damages arising from third-party providers or events outside our control.

  • Amendments & Governing Law: Terms may be updated at any time and are governed by the laws of Virginia, United States. If any part is deemed invalid, the remainder remains enforceable.

Privacy Policy

The Tatreez Institute (Tatreez & Tea) respects your privacy and protects your personal information.

  • Data Collected: Information you provide (name, email, shipping/billing address, payment details), account/membership information, and technical data (cookies, IP address, device info).

  • Use of Data: To process orders, manage memberships, communicate with you, and improve services. Promotional emails are only sent if you opt in.

  • Third-Party Services: Trusted providers (e.g., payment processors, Printful) receive only the information necessary to fulfill their services.

  • Data Security: Reasonable safeguards are in place, though no system is fully secure. The Institute does not sell or share your data.